Frequently Asked Questions
Common Questions
Frequently Asked Questions
Quick answers to the questions we hear most often.
For most skin types, 2–3 times per week is optimal. This maintains smooth, glowing skin without over-exfoliating. If you have sensitive skin, start with once a week and build up.
Scoop a generous amount into wet hands and apply to dry skin. Massage in gentle circular motions focusing on rough areas like elbows, knees, and legs. Leave on for 60–90 seconds, then rinse thoroughly and follow with your favorite moisturizer.
Our body scrubs are formulated specifically for the body and are too abrasive for delicate facial skin. We recommend using a gentle facial exfoliant instead.
While our scrubs contain nourishing oils that leave your skin soft, we recommend applying a moisturizer afterwards to lock in hydration for the best results.
Our Jasmine scrub is the gentlest option and works well for most sensitive skin types. We recommend doing a small patch test first and starting with once-a-week use.
Regular gentle exfoliation can help improve the appearance of KP by removing excess keratin buildup, and may reduce ingrown hairs by clearing dead skin from the surface. Many of our customers report smoother skin with consistent use. For persistent KP, we recommend consulting a dermatologist.
LIEVE scrubs combine natural exfoliants with skin-loving oils for a luxurious at-home spa experience. We use premium ingredients like rice bran, jasmine rice peptide, and charcoal — cruelty-free and made with intention.
LIEVE is 100% cruelty-free — we never test on animals. Our formulas contain Cera Alba (beeswax) for its exceptional emollient properties, so they are not fully vegan. Full ingredient lists are available on each product page.
If you're new to LIEVE, the Vanilla Scrub is a great all-rounder — nourishing, gently exfoliating, and beautifully scented. For a calming, softening ritual, try the Jasmine Rice Peptide scrub. For deep cleansing, go with the Charcoal scrub.
Walnut & Geranium suits normal to combination skin and is our most versatile formula. Charcoal is ideal for oily or congested skin. Vanilla & Citrus is a great match for dry or dull skin that needs a glow boost. Jasmine works beautifully on all skin types, especially if you prefer a lighter, floral scent. Every LIEVE scrub contains rice bran and Palmitoyl Tripeptide-5, so all four deliver the same nourishing base.
Palmitoyl Tripeptide-5 is a clinically studied peptide that supports the skin’s natural collagen production. Most scrubs stop at exfoliation, but we include it so your skin gets active nourishment during every scrub session. It helps promote firmer, smoother-looking skin over time.
Each 210g jar typically lasts 4 to 6 weeks when used 2–3 times per week. A little goes a long way — you only need about a tablespoon per session. Store in a cool, dry place and always use clean, dry hands to scoop.
No. Every LIEVE formula is free from sulfates, parabens, synthetic fragrances, and mineral oil. We use only naturally derived ingredients — cold-pressed oils, botanical extracts, and rice bran — so you know exactly what you’re putting on your skin.
We recommend consulting your dermatologist before using any physical exfoliant on active eczema or psoriasis patches. On unaffected areas, our scrubs are generally well tolerated. If you have concerns, try a small patch test on your inner arm first and wait 24 hours.
Walnut & Geranium has a warm, earthy-floral scent. Charcoal is lightly herbal and clean. Vanilla & Citrus is sweet and uplifting with bright citrus notes. Jasmine is soft, floral, and calming. All scents come from natural fragrance and essential oils, never synthetic fragrance.
Once opened, we recommend using your scrub within 12 months — look for the 12M period-after-opening symbol on the jar. Keep the lid tightly closed, store away from direct sunlight, and avoid getting water into the jar to maintain freshness.
After. Start by cleansing with your regular body wash to remove surface dirt and oil. Then apply your LIEVE scrub to clean, damp skin. This allows the exfoliant to work directly on the skin rather than just moving around surface grime.
We don’t recommend it. 2–3 times per week is the sweet spot for most skin types. Over-exfoliating can strip your skin’s natural barrier, leading to dryness, redness, or sensitivity. Give your skin a day or two to recover between sessions.
Either works, but evening is often ideal. Your skin repairs itself overnight, so exfoliating before bed lets your moisturizer absorb into freshly smoothed skin while you sleep. Morning scrubs work well too — especially if you want that glow for the day ahead.
Wait at least 24–48 hours. Freshly shaved or waxed skin is more sensitive and may be slightly irritated. Scrubbing too soon can cause stinging or redness. Once the skin has calmed, regular exfoliation can actually help prevent ingrown hairs between sessions.
Signs to watch for include persistent redness, tightness, flaking, or skin that feels raw rather than smooth after scrubbing. If this happens, take a break from exfoliating for a week or two, focus on moisturizing, and ease back in with once-a-week sessions.
Before — ideally 24 hours ahead. Exfoliating removes dead skin cells that cause patchy, uneven tanning. Scrub the day before you apply self-tanner for the smoothest, most even result. Avoid scrubbing after tanning, as it can strip the color unevenly.
LIEVE scrubs are made with naturally derived ingredients and are generally considered safe for external use. However, we always recommend checking with your healthcare provider before adding any new product to your routine during pregnancy. Avoid scrubbing any areas of broken or irritated skin.
We currently ship within Canada only. We're working on opening up to the United States — join our mailing list and we'll let you know the moment we do.
Standard shipping within Canada typically arrives in 3–9 business days. Express arrives in 1–2 business days. You'll receive a tracking number as soon as your order ships.
Yes — free standard shipping on all Canadian orders of $40 or more. For orders under $40, a flat rate is calculated at checkout.
Once your order ships, you'll receive an email with a tracking number and link. You can also check your order status in your account dashboard.
We offer a 14-day satisfaction guarantee from the date of delivery — whether the jar has been opened or is still sealed. If it has been opened, at least 75% of the product must remain. Return shipping is free anywhere in Canada, with no minimum order value.
Email us at info@lievespa.com with your order number and reason for the return. We'll send you a prepaid return label and instructions.
Once we receive and verify your returned product, refunds are processed within 5–7 business days. The refund will be credited back to your original payment method.
We're sorry to hear that! Please email info@lievespa.com with a photo of the damaged item within 48 hours of delivery. We'll arrange a replacement right away.
Still have questions? We'd love to help.
info@lievespa.com
