Refund policy

Last updated: August 2026

14-Day Satisfaction Guarantee

At LIEVE, we stand behind every jar. If a LIEVE product isn't right for you, you have 14 days from the date of delivery to initiate a return for a full refund — whether the jar has been opened or is still sealed. We cover the return shipping.

To qualify for a return, all of the following must be true:

• The return is initiated within 14 days of delivery
• If the jar has been opened, at least 75% of the product remains. Returns where more than 25% of the product has been used cannot be accepted
• You have proof of purchase (order confirmation email or receipt)
• Limit one satisfaction guarantee return per customer, per product

How to Initiate a Return

1. Email us at info@lievespa.com with your order number and reason for return.
2. We'll send you a prepaid return shipping label within 1 business day.
3. Pack the product securely and drop it off at your nearest post office.

Return Shipping

All returns are free anywhere in Canada. There is no minimum order value — we cover return shipping on every eligible return.

We currently ship and accept returns within Canada only.

Refund Processing

Once we receive your return:

• We inspect and verify that all conditions have been met — including the 75% remaining requirement for opened jars.
• Refunds are processed within 5–7 business days of verification.
• The refund is issued to your original payment method.
• You'll receive an email confirmation when the refund has been issued.

Important: Refunds are issued only after we have received the returned product and confirmed it meets the eligibility criteria above. We cannot issue refunds based on shipping confirmation alone.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, contact us at info@lievespa.com within 48 hours of delivery with photos of the issue. We'll arrange a replacement or full refund at no cost to you.

Exchanges

We do not offer direct exchanges at this time. If you'd like a different product, please return the original item for a refund and place a new order.

Non-Returnable / Non-Refundable

The following are not eligible for return or refund:

• Opened jars with less than 75% of the product remaining
• Returns initiated more than 14 days after delivery
• Products returned without proof of purchase
• More than one satisfaction guarantee return per customer, per product
• Gift cards
• Products damaged in transit back to us due to insufficient packaging

Questions?

Reach our team any time at info@lievespa.com — we typically respond within 2 business days.